Customer Support
If you have questions about account, login, or device, write this topic in 2 lines with the main problem, and the team will quickly understand
tbaji Support: Get help calmly
Questions may arise at tbaji Support even at 11 PM; you will get contact info, help center, and faster answers together. Many Dhaka users verify information with bKash or Nagad, then proceed.
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tbaji Contact information at a glance
tbaji Contact page is arranged to reduce searching, what to write, where to send, and which topics to report first; everything is clear
Many Bangladesh users earlier tbaji Login Check it, then send the question; this makes it easier to get answers by matching account, device, and session.
Six easy topics
Contact Information
Email, response time, and which address to write to—these are here. If sending from Dhaka, keep the subject line clear
Help Center
For quick questions, the Help Center is very handy; you can get the needed answer in about 3 minutes
tbaji App
Ask about app download, installation, or update; on some Android phones APK permission must be enabled once
tbaji Login
When the password is wrong, OTP doesn't arrive, or the session lags, write this; include the number and time of last successful login
bKash, Nagad, Rocket
If you want to reconcile payments before adding funds, raise this topic; in Bangladesh these methods are the most used
Which email to write
A clear message always works well; include your name, account ID, and the time of the issue in the email
Write directly: [email protected] If there are files, screenshots, or error messages, include them too, but keep them on one page
Short response time list
Not all questions get answers at once, but the kind of message you send affects speed
| Subject | Estimated response | What to send |
|---|---|---|
| Login issue | 13 hours | Number, error message, time |
| App support | 36 hours | Device model, APK status |
| Payment verification | 612 hours | bKash, Nagad, Rocket references |
| General questions | Same day | Short, clear subject |
Messages sent at night may be opened in the morning, so keep the subject short and provide only essential information
Useful for Dhaka and Bangladesh users
Many Dhaka users mention the name bKash first in messages; some mention Nagad or Rocket, so the payment-related part is understood quickly
Even on slow networks, messages can be sent; with 3G or a weak signal, a small screenshot helps a lot
If tbaji Help If you don't get an answer from the page, this contact page is the next step where you can resend the same question reformatted
Get help now
tbaji Support, tbaji Contact, and tbaji Help all work together to keep things simple tbaji App Using it makes login and usage more convenient
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